Privacy:
Your email and postal addresses will NEVER be given to any third parties.
Returns:
If you find the goods unsuitable or you are not totally satisfied;
Your email and postal addresses will NEVER be given to any third parties.
Returns:
If you find the goods unsuitable or you are not totally satisfied;
- Products MUST NOT HAVE BEEN IN AN ANIMAL CAGE or exposed to your pets if they are to be returned.
- Notify me within 3 working days from receipt of the goods.
- Tell me why you are returning the goods, your date of purchase and the item you are returning from your order.
- I will email you my address and then you must return the item to me unsoiled, unused and in the original packaging. You are required to arrange and pay for the return. The item must be well packaged and clearly labelled.
- We will arrange an exchange or refund you the full amount.
- It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate.
- You will be responsible for the cost of returning cancelled or unwanted goods. If the wrong item was sent by mistake, or it was faulty, then Rodent-Cuddles will reimburse postage costs.
- We do not give refunds on items returned after 14 days, or damaged goods not notified to us within 14 days from receipt.